Privacy policy.

Roots Community Inc. 10DLC Privacy Policy Requirements

Effective Date: January 1, 2025

1. Introduction
Roots Community Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and security of our users' information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information through our 10DLC (10-Digit Long Code) messaging services.

2. Information We Collect
When using our 10DLC messaging services, we may collect the following types of information:

  • Personal Identifiable Information (PII): Name, phone number, email address, and other contact details.

  • Message Data: Content of messages sent or received, timestamps, and related metadata.

  • Device and Usage Information: Information related to the devices used to interact with our services, including IP addresses, browser types, and operating systems.

3. How We Use the Information
The information collected is used for the following purposes:

  • To deliver messages through our 10DLC messaging service.

  • To manage user subscriptions and preferences.

  • To comply with applicable legal and regulatory requirements.

  • To improve service quality and troubleshoot issues.

  • To prevent fraud and ensure security.

4. Data Sharing and Disclosure
We do not sell, rent, or trade personal information to third parties. We may share collected information under the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in delivering our messaging services.

  • Legal Compliance: When required by law, regulation, or legal process.

  • Protection of Rights: To protect the rights, privacy, safety, or property of Roots Community Inc. or its users.

5. Data Retention
We retain collected data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Message logs and metadata may be stored for compliance and audit purposes.

6. Security Measures
We implement appropriate technical and organizational security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

7. User Rights and Choices
Users have the following rights regarding their personal data:

  • Opt-Out: Users can opt out of receiving messages by replying "STOP."

  • Access and Correction: Users can request access to their personal data and request corrections if necessary.

  • Deletion: Users may request the deletion of their personal information, subject to legal and regulatory obligations.

8. Compliance with 10DLC Regulations
Roots Community Inc. adheres to industry best practices and 10DLC requirements set by carriers and regulatory bodies, including proper message consent, transparency, and compliance with the Telephone Consumer Protection Act (TCPA).

9. Changes to This Policy
We may update this Privacy Policy from time to time. Users will be notified of any material changes through our website or other communication channels.

10. Contact Information
For any questions or concerns regarding this Privacy Policy, please contact us at:

Roots Community Inc.
info@rootsdfw.org

This policy ensures that Roots Community Inc. complies with 10DLC messaging requirements while protecting user data and maintaining transparency.